Job Overview Job Description:Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Data Office Product and UX team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences, with a focus on designing generative AI interactions as well as data powered decision making. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future"you'll create it.The Lead UX Researcher researches user experiences for generative AI, conversational, and data-driven products and services across platforms using a variety of methods, techniques, and tools.Key Roles and Responsibilities:Has a working knowledge of both primary and secondary research methods and practices and is familiar with both qualitative and quantitative analysis methods.Applies human behavior principles and methodologies to research problems in order to understand customer needs and pain points, and to design the best customer experience,Develops user-experience research plans, collects data, moderates design testing sessions, facilitates workshops with internal and external skateholders, and delivers research and insight reports based on an understanding of how to interpret design principles and standards to evaluate effective designs.QualificationsMinimum Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Human Factors Engineering or equivalent experience. Advanced degree preferred.5-8 years real-world experience in design (5-8 years) with working knowledge of managing projects independently.Solid general knowledge of UX design principles, with a focus on designing for generative AI interactions, and can independently manage multiple projects.Requires daily office presence (3-5 days a week) in Dallas, Atlanta, Plano or Austin. Our Principal UX Designers earn between $128,400 - $192,600. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.AT&T rated as one of LinkedIns top 10 places to grow your career 2023 (is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to `#transformdigital` with us? Apply nowLI-Onsite - Full-time Office RoleWeekly Hours:40Time Type:RegularLocation:Plano, TexasSalary Range: $128,400.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-1899 Date posted 02/07/2024
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