IT Help Desk Support Job at Stoll Keenon Ogden PLLC, Evansville, IN

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  • Stoll Keenon Ogden PLLC
  • Evansville, IN

Job Description

Job Description

Job Description

Job Summary:

The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This position is 100% on site.

Responsibilities :

  • Respond to requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Install, configure, and troubleshoot computer systems and applications.
  • Provide timely and accurate solutions to end users.
  • Escalate unresolved issues to the appropriate IT teams.
  • Maintain documentation of IT support processes and procedures.
  • Assist in the deployment of new software and hardware.

Supervisory Responsibilities:

  • None

Required Skills/Abilities:

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as a team.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent.
  • Experience working in a help desk or technical support role.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Travel required: As need basis only.

Benefits:

  • 401k
  • Paid Time Off (PTO)
  • Medical, Dental, Vision, Life & Disability Insurances
  • Wellness program
  • Paid parking

Stoll Keenon Ogden PLLC is an equal opportunity Employer dedicated to workforce diversity and is committed to providing equal opportunity in all areas of employment. SKO offers a competitive salary and benefits package. Final candidates are required to pass a pre-employment criminal background check.

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