Help Desk Technician Job at State of Florida, Fort Lauderdale, FL

  • State of Florida
  • Fort Lauderdale, FL

Job Description

Requisition No: 832015

Agency: Florida Gaming Control Commission

Working Title: Help Desk Technician

Pay Plan: Career Service

Position Number: 41500703

Salary: $55,000.00 - $60,787.00 commensurate with experience

Posting Closing Date: 07/09/2024

Total Compensation Estimator Tool

Florida Gaming Control Commission

Office of Information Technology

Class Title: Systems Project Analyst (WT: Help Desk Technician)

Position Number: 41500703

Hiring Salary: $55,000.00 - $60,787.00

(Pending Establishment)

This position is located in Ft. Lauderdale, FL.



The Florida Gaming Control Commission (FGCC) is a five-member commission appointed by the Governor.?The FGCC is charged with investigating and enforcing Florida pari-mutuel and gaming statutes and rules.

The FGCC is searching for a Help Desk Technician to help support our growing agency, infrastructure, and IT team. This role will report directly to the Help Desk/Infrastructure Support Manager and will support offices located in the Central and Southern Regions. This position will require extensive travel (personal vehicle) and the ability to lift up to 50lbs.

This position will be involved in delivering desktop support, identity management in Azure Active Directory, managing devices in Microsoft Intune & Teams, maintaining Microsoft 365 services, and providing network support.

Duties and Responsibilities:

* Provides technical support for most technical issues while empowering users to solve their own issues as much as possible.

* Troubleshoots common issues.

* Sets up equipment (typically desktops and laptops) for employee use, performing or ensuring proper cable management, operating systems, or appropriate software.

* Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

* Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities through ticketing system and knowledge repositories.

* Follows up on outstanding requests and ensures timely resolution.

* Creates accounts and configures hardware as part of the on-boarding process.

* Provides user account support, including password resets and troubleshooting authentication issues.

* Manages and monitors internal assets to ensure accurate inventory records.

* Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Develops training materials and procedures, or trains users in the proper use of hardware or software.

* Maintains inventory of IT assets and helps promote and maintain a clean server room and IT environment at all sites.

* Performs routine maintenance around reports, labels, and other documentation required by operations.

* Provides proactive and reactive support to all end users by addressing assigned help desk incidents.

* Provides operational support for the organization's information systems and peripheral equipment, such as servers, printers, storage devices, mobile devices, network devices and VoIP or Collaboration solution.

* Setups and supports remote users' connectivity.

* Supports and administers telephony and its infrastructure.

* Frequent travel to the other sites within Florida to complete any necessary IT system work and end-user support.

Minimum Requirements:

* 2 years of experience supporting desktop applications, Active Directory/Azure AD, Office 365, desktop hardware and software.

* Good working knowledge of current operating systems, Active Directory /Azure AD, Microsoft Intune, Microsoft Teams, Office 365, and Cloud services.

* Sufficient experience in the Duties & Responsibilities described above can be considered to satisfy any of the minimum requirements.

The incumbent must be:

* Reliable and dependable.

* Strong skills in problem-solving and critical thinking.

* Excellent time management skills and ability to manage multiple tasks.

* Proven interpersonal and communication skills.

* The ability to work with all levels of employees in a professional manner.

* Excellent analytical and decision-making abilities.

* Detail Oriented.

* Experience with Windows Operating Systems.

* Understanding of networking concepts (DHCP, IP addressing, DNS, subnets, VLANs, etc.) and the use of common network troubleshooting tools such as ping, tracert, etc.

* Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked, and formal education are required to qualify for this position. Responses to Qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*

Preferred Knowledge, Skills & Abilities:

* Knowledge of principles and processes involved in business and organizational planning, coordination, and execution.

* Knowledge of security principles and processes.

* Knowledge of cloud computing and cloud-based infrastructure.

* Knowledge of current trends and State of Florida initiatives in the area of management information systems.

* Ability to communicate information technology issues effectively with non-technical users.

* Ability to manage large scale technology projects.

* Ability to manage vendors and team members.

* Skilled in oral and written communication.

* Ability to manage, lead, direct, coordinate, and supervise the work of staff.

* Provide leadership and motivation.

Where you will work:

This position is located in Ft. Lauderdale, Florida.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

* Low premium health, dental, vision, life, and supplemental coverage options!

* Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday!

* Paid administrative leave for mentoring, volunteering, voting, and more!

* Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!

* Retirement plans that include employer contributions (For more information, please click

* Deferred compensation plans!

* FREE basic life insurance plus additional options for you, your spouse, and children!

* Flexible Spending Accounts!

* Tuition waivers that allow eligible employees to take up to six credit hours per semester, tuition free at any state university or state college!


* The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes

* This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Job Tags

Holiday work, Remote job, Flexible hours,

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