Job Description
We’re IntelliShift , a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support S pecialist.
As part of our Customer Support Team , you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift customer base via real-time omnichannel approach (Salesforce, email and phone). You will be part of IntelliShift’s Customer Experience (CX) organization within a frontline support team comprised of highly skilled representatives with interdisciplinary technical aptitude providing best-in-class customer care.
Your work will be independent in nature as you will be expected to conduct yourself professionally to be available to respond quickly to internal and external customers. Your work will also be collaborative, working closely with other IntelliShift teams and/or vendor partners to enhance the overall customer experience.
This position requires an in-office presence at our Headquarters in Commack, NY, working 1 pm - 10 pm EST with Saturdays or Sundays from 8 am to 5 pm. Once you are fully onboarded, there may be the opportunity for a hybrid schedule. We will also consider fully remote candidates with relevant experience.
What you'll do:
What you'll need in order to do it:
The values you’ll live by as part of the team:
Benefits
We offer a competitive annual compensation, $26-28/hour based on experience. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full time, nonexempt position working at our office in Commack, NY - weekends required.
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