AIRPORT GRAVEYARD MONITOR Job at Ace Parking Management, Inc., Phoenix, AZ

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  • Ace Parking Management, Inc.
  • Phoenix, AZ

Job Description

About Us:

One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position: As s Monitor you will review license plate for fraud action and report any unusually activity to management and operations. You will need to be able to multitask by answering phone calls, resolving guest complaints, and assist cashiers with any transaction failures.

Accountability

  • View and analyze, and classify license plate images on monitor.
  • Maintain close communication with the management time or other company personnel, using phone or two way radio.
  • Respond to customers request, questions, complaints.
  • Dispatch Customer Service Representatives as necessary.
  • Responsible for opening and exiting entry and exit lanes as assigned.
  • Assist Cashiers with customer fees when conventional processing fails.
  • Substitute for Cashiers or Customer Service Representatives when necessary.
  • Immediately report any unusual traffic or lot activity to management.
  • Maintain accurate shift paperwork and logs.

Communication

  • Establishing a positive first impression.
  • Provide clear directions and information on all ground transportation options.
  • Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.

Family

  • Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

  • Greet customers with a friendly and helpful attitude, assisting them with ground transportation options.
  • Keep surrounding area clean and free of debris, including trash cans.
  • Offer exceptional service by going the extra mile to assist customers with their needs.
  • Offer assistance with parking and pick up directions as needed.

Profitability

  • Maximize profitability by providing exceptional customer service.
  • Perform cleaning and clearing debris from areas and walkways.
  • Report any equipment malfunctions or maintenance needs for timely repairs.

About YOU:

The ideal candidate has a passion for logistics and people. Other attributes include:

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Ability to work in various weather conditions.

What We Can Offer You for All Your Hard Work:

  • Medical, dental, vision, life insurance coverage for full-time, eligible employees.
  • Flexible Spending Accounts for full-time, eligible employees
  • 401k
  • Vacation/Sick for full-time and part-time employees
  • Holiday for full-time and part-time employees
  • Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [email protected] describing the accommodation.

Job Tags

Holiday work, Full time, Part time, Immediate start, Flexible hours, Shift work,

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